At Forward Health Management, we want customers to clearly understand what is included with their purchase and how returns and refunds are handled.
The Forward Health Management Package
The current FHM rollout package is priced at $995 and includes both digital resources and physical hardware.
For refund purposes, the package is divided as follows:
Digital Program and Resources — $495
This portion includes access to FHM’s digital education, course materials, e-book, audiobook, onboarding resources, and other digital content included with the package.
Because digital access is provided immediately after purchase, the $495 digital portion is nonrefundable.
Physical FHM Hardware — $500
The physical hardware portion of the package has a refundable value of up to $500.
Physical Hardware Returns
Customers may request to return their FHM hardware within 60 days of confirmed delivery.
The hardware may be opened and used during this period.
To qualify for the maximum $500 hardware refund, the returned product must:
- be complete;
- be undamaged beyond normal inspection or reasonable use;
- include all original parts and accessories; and
- be returned according to the return instructions provided by FHM.
FHM will inspect the returned hardware before approving the refund.
The maximum refund available for the physical hardware portion of the current $995 rollout package is $500.
The digital portion of the package remains nonrefundable.
Return Shipping
Forward Health Management covers standard shipping when the hardware is originally sent to the customer.
Customers are responsible for return shipping when choosing to return a product.
If a product arrives damaged, defective, incorrect, or an error was made by Forward Health Management, please contact us before returning the product. FHM will provide instructions for resolving the issue and, when appropriate, will cover the related return or replacement shipping costs.
Restocking Fees
FHM does not charge a restocking fee.
Refund Processing
Once returned hardware is received and inspected, FHM will determine whether it meets the return requirements.
Approved refunds will be issued to the original payment method whenever possible.
Please allow the payment processor’s normal processing time for the refund to appear in your account.
Before Returning a Product
Do not send hardware back without first contacting Forward Health Management.
To request a return, contact:
Please include your:
- full name;
- order number;
- email address used for the purchase; and
- reason for the return.
Our team will provide the next steps.
Forward Health Management
Helping you move your health